Yes. Our press-on nail sets are handmade and individually prepared. Because of the handmade process, very small differences in colour placement, pattern, curvature, decoration, or finishing may naturally occur between sets. These minor variations are part of the handmade character and do not normally mean that a product is defective.

The Lilith Nails is based in Vietnam, and our products are prepared and shipped from Vietnam.

Many of our sets are made to order. This means your order may enter production after it is confirmed rather than being taken from finished stock. Processing time and delivery time are therefore separate stages.

Yes. We serve customers in multiple countries. Available shipping methods, delivery time, taxes, customs requirements, and import charges can vary by destination. Please check our Shipping, Duties & Taxes Policy for the full explanation.

Measure the width of each natural nail and compare your measurements with our sizing information before ordering. For the most accurate result, follow our step-by-step Sizing Guide rather than estimating by eye.

For the best fit, yes. Natural nails are not always identical from one hand to the other, so measuring each nail individually gives us the most reliable information, especially for Custom Size orders.

If your measurement falls between two available sizes, we generally recommend choosing the slightly larger option because a nail that is only slightly wide may be carefully refined at the sidewalls if you intend to keep and use the set. A nail that is too narrow cannot be made wider.

Please measure again before ordering and use the Sizing Guide. If you are still unsure, contact us before placing the order. It is much easier for us to help before production begins than after a custom set has already been made.

Yes, where the product offers a Custom Size option. If you select Custom Size, you must complete the corresponding measurement field before the product can be added to your cart.

Where a Custom Shape option is available, yes. You must complete the corresponding custom-shape information before adding the product to your cart.

If the size problem results from measurements or sizing information supplied by the customer, it may not qualify for a free replacement. Please review our Sizing & Fit Policy for the full rules and available options.

Yes, if you intend to keep and use the set, you may gently refine the sidewalls or edges with a suitable nail file. However, if you think you may request a replacement, refund, or another resolution, please do not wear, glue, file, trim, reshape, or otherwise alter the nails before contacting us.

Choose your preferred design, select both Size and Shape, complete any required custom information, add the product to your cart, enter your delivery details, choose an available payment method, and complete checkout.

No. Retail customers may use guest checkout where available. An account is not required simply to purchase a standard retail order.

Both Size and Shape are required. If either selection is missing, the product cannot be added to your cart. If you choose a Custom Size or Custom Shape option, the corresponding custom-information field must also be completed.

Yes. You can add multiple sets to the same cart, subject to product availability and any order or production limits shown on the website.

Please contact us as quickly as possible. We will try to help if production has not started. Once production begins, changes may no longer be possible because the set may already be in the process of being made to your specifications.

Cancellation requests should be made within 24 hours of placing the order. We will do our best to accommodate the request if production has not begun. Once production has started, cancellation may no longer be possible.

We aim to reproduce the design as accurately as possible, but small handmade differences can occur. Screen settings, photography, lighting, and the handmade placement of decorative details can also create slight visual differences.

Not normally. Minor differences in pattern, decoration, colour placement, curvature, or finishing can be part of the handmade process. This does not apply to products that are materially wrong, damaged, defective, or significantly different from what was ordered.

Some designs may allow custom requests, but availability depends on the product, materials, production capacity, and the type of change requested. Please contact us before ordering if you want a modification that is not already offered on the product page.

You may contact us with a reference image when discussing a custom request. We will let you know whether we can create something inspired by the reference. We may decline requests that would require us to copy protected third-party artwork or branding inappropriately.

Custom or made-to-order products are not generally refundable simply because you change your mind. However, damaged, defective, incorrect, or otherwise qualifying issues are still reviewed under our Returns, Refunds & Replacements Policy and any mandatory consumer rights that apply.

Start with clean, dry natural nails, prepare the nail surface, choose the correct press-on size for each finger, and apply using your preferred approved adhesive method. For the full process, follow our How to Apply & Remove guide.

Both can be useful for different purposes. Nail glue is generally better when you want stronger, longer wear. Adhesive tabs are often easier to remove and can be useful for shorter wear or when reusability is a priority.

Wear time varies depending on preparation, adhesive type, application technique, lifestyle, water exposure, and how much stress is placed on the nails. A properly prepared and applied set will generally last longer than one applied quickly or to an oily or wet nail surface.

Often, yes. Reusability depends on the condition of the set after removal, the adhesive used, and how carefully the nails are cleaned and stored. Avoid forceful removal if you want the best chance of reusing them.

Do not force or rip them off. Follow our removal instructions and allow the adhesive to loosen gradually. Careful removal helps protect both your natural nails and the press-on set.

Once removed and cleaned appropriately, keep the nails dry and store them in their original box or another clean, protected container. Avoid excessive heat, moisture, or pressure that may distort the shape or damage decoration.

Damage is more likely when nails are over-filed, glue is used excessively, or press-ons are pulled off forcefully. Careful preparation, appropriate adhesive use, and gentle removal can reduce the risk of damage.

Orders are shipped from Vietnam.

Processing time is the time needed to prepare or make your order before dispatch. It is separate from shipping time. The applicable estimate may vary depending on the product, order volume, custom requirements, and production workload.

International delivery times vary by destination, shipping service, customs processing, seasonal demand, and carrier conditions. Any delivery estimate is an estimate unless a guaranteed service is specifically stated.

Where tracking is available, tracking information will be provided after dispatch. Tracking may take some time to begin updating after the label is created or the parcel enters the carrier network.

A temporary pause in tracking does not always mean that a parcel is lost. International shipments can have periods with no public scan while moving between facilities, countries, customs, or delivery networks. If the delay becomes unusual, contact us and we will assist with the available tracking and carrier inquiry process.

Please contact us if a shipment appears significantly delayed or lost. The Lilith Nails remains your point of contact for order-related support and will assist with tracking and communication with our delivery partners where reasonably possible.

Contact us immediately. If the parcel has not been dispatched, we may be able to update the address. Once it has entered the shipping network, changes may be limited or impossible. Costs caused by an incorrect or incomplete customer-provided address may not be refundable.

We may use different postal, courier, and logistics providers depending on destination and service availability. These providers act as delivery partners for The Lilith Nails, while we remain your contact for order-related support.

It depends on your destination and whether The Lilith Nails is legally required or registered to collect the applicable VAT, GST, sales tax, or other checkout tax. If we collect a tax at checkout, it will be shown as part of your order total before payment.

Checkout tax and import charges are not always the same thing. In some countries, the seller must collect VAT, GST, or sales tax when the order is placed. In other cases, import VAT, customs duty, tariffs, brokerage, or clearance charges are assessed only when the parcel reaches the destination country.

VAT, GST, or sales tax can be a tax on the sale or consumption of goods and may sometimes be collected by The Lilith Nails at checkout. Customs duty or import tariff is generally connected to the importation of the parcel and may be assessed separately by customs during entry into the destination country.

No. Where The Lilith Nails collects a tax because we are legally required to do so, we treat it as tax collected rather than additional product revenue. It is recorded, reported, and remitted through the appropriate tax authority, filing system, registration, or authorized intermediary as required.

Yes, in some situations. A checkout tax does not automatically cover every possible customs duty, tariff, brokerage fee, handling fee, or import charge. Whether another charge applies depends on the destination, shipment value, product classification, and the import rules in force.

Unless your order specifically states that import charges are included or prepaid, applicable customs duties, import VAT/GST, tariffs, brokerage, or clearance fees may be payable by the recipient through customs, the postal operator, courier, or delivery partner before delivery.

No. We will not intentionally provide a false customs value or falsely describe a commercial order as a gift in order to avoid tax or customs charges.

Amounts paid directly to customs, a postal operator, carrier, customs broker, or another third party are not payments received or held by The Lilith Nails. We therefore cannot normally refund those amounts directly. Tax collected by The Lilith Nails at checkout is handled according to the refund rules applicable to that tax and the related order.

The available payment methods are shown at checkout and may vary over time or by customer location. Please use one of the payment options currently offered by the website.

The Lilith Nails generally does not need to receive or store your complete payment-card number or card security code. Full payment credentials are typically handled by the payment provider according to its own security and privacy practices.

A payment can be declined for many reasons, including bank authorization, insufficient funds, incorrect payment details, security checks, card restrictions, or payment-provider rules. If the website does not provide a specific reason, your bank or payment provider may be able to explain the decline.

Currency options depend on the checkout and payment services available on the website. If your bank or payment provider converts the transaction into another currency, its own exchange rate or conversion fee may apply.

Because our products are handmade and often made to order, we do not generally accept returns or exchanges simply because a customer changes their mind. Mandatory consumer rights that cannot legally be excluded still apply.

Please contact us promptly with clear photos and relevant order information. We will review the issue and, where appropriate, offer a replacement, refund, or another reasonable resolution under our Returns, Refunds & Replacements Policy.

Please contact us with your order information and photos showing what you received. If the error is on our side, we will review the appropriate replacement, refund, or other solution.

The outcome depends on why the fit is wrong. If the product does not match the measurements or specifications correctly provided to us, we will review the issue. If the measurements or size selected by the customer were incorrect, a free replacement may not be available.

Please provide your order details, a clear description of the problem, and clear photos or video where relevant. For sizing issues, we may also ask for measurements or comparison photos so we can understand whether the issue relates to production, sizing information, or another cause.

We encourage customers to report order problems within 7 days of delivery so that evidence is fresh and the issue can be reviewed quickly. This reporting period does not override mandatory consumer rights that may apply under law.

Once a refund is approved and issued by us, banks and payment providers commonly take several business days to complete the return of funds. The exact timing depends on the payment method and provider.

If you may request a replacement, refund, or another resolution, please keep the product unused and unaltered until you contact us. Do not wear, glue, file, reshape, trim, or otherwise modify the nails before the issue is reviewed.

Store them clean, dry, and protected from pressure, excessive heat, and moisture. Keeping them in their original box or a suitable protective container helps preserve shape and decorative details.

Normal everyday contact with water may be unavoidable, but prolonged soaking can weaken some adhesive methods and reduce wear time. For better longevity, avoid excessive water exposure soon after application and minimize prolonged soaking where possible.

Acetone can damage certain finishes, decorations, coatings, and reusable nail tips. If your goal is to reuse the set, avoid soaking the press-ons in acetone unless the specific product instructions state that it is safe.

Small adjustments may be possible if you intend to keep the set, but filing or reshaping can change the finish and fit. If you think there may be a product problem and you want us to review it, do not alter the nails before contacting us.

Good preparation matters: clean and dry the natural nails, remove surface oils, choose the correct size, apply adhesive carefully, avoid immediate heavy water exposure, and do not use the nails as tools. Proper removal also improves the chance of reusing the set.

Yes. The Lilith Nails offers wholesale and bulk-order services for eligible business customers. Requirements, pricing, minimum quantities, lead times, and available customization may differ from retail orders.

Wholesale minimums depend on the type of order, product mix, customization, packaging, and production requirements. Please review the Wholesale & Bulk Order page or contact us with your requirements.

Yes, The Lilith Nails offers a separate fulfillment service for eligible business clients. This is different from ordinary retail ordering and may require approval and additional service arrangements.

Custom design, branding, or packaging options may be available depending on the project, quantity, production capability, materials, and lead time. Please contact us with the details of your request.

Please use the relevant B2B service page or contact us with your business information and requirements. B2B access or special terms may be subject to review and approval.