Who We Are

This website is operated by The Lilith Nails, an independent business based in Vietnam that sells handmade press-on nail products and related services to customers in multiple countries.

When this policy refers to “The Lilith Nails”, “Lilith”, “we”, “us”, or “our”, it means the business operating this website and handling the personal information described in this policy.

Information We May Collect

The information we collect depends on how you use our website and services. It may include:

Information you provide directly

• Name
• Email address
• Telephone number
• Billing and shipping address
• Order and product information
• Size, shape, measurement, or custom-order details
• Account information if you create an account
• Messages, support requests, reviews, or other information you submit to us

Information collected automatically

• IP address
• Browser and device information
• Operating system
• Approximate location derived from technical information
• Pages viewed and navigation activity
• Referral source
• Cart and checkout activity
• Cookie identifiers and similar technical data
• Interaction data such as clicks or session activity where site-improvement or analytics tools are enabled

How We Use Personal Information

We may use personal information for purposes including:

• Processing, confirming, and fulfilling orders
• Producing custom or made-to-order products
• Processing payments and refunds
• Arranging shipping and delivery
• Providing customer support
• Managing accounts and order history
• Preventing fraud, abuse, or security incidents
• Maintaining and improving the website
• Understanding website performance and customer experience
• Sending service-related messages about an order or account
• Sending marketing communications where permitted and where appropriate consent has been obtained
• Meeting tax, accounting, customs, legal, and regulatory obligations
• Establishing, exercising, or defending legal claims where necessary

Orders, WooCommerce & Customer Accounts

Our website uses e-commerce functionality to manage products, carts, checkout, orders, and customer information.

When you place an order, information such as your name, contact details, billing address, shipping address, selected products, size/shape choices, custom details, order value, payment status, and order history may be stored as part of the transaction record.

If you create an account, we may retain account information so you can access relevant account or order features. Guest checkout may also be available, in which case we still retain the information reasonably necessary to process and document the order.

Payment Information

Payments may be processed by third-party payment providers available through our checkout.

These providers may collect and process payment information necessary to authorize and complete your transaction. Depending on the payment method, this may include card, bank, wallet, billing, authentication, fraud-prevention, and transaction information.

We may receive limited transaction information such as payment status, transaction reference, amount paid, refund status, payment method type, and other information needed to manage the order.

Shipping & Delivery Partners

The shipping and logistics providers used by The Lilith Nails are delivery partners that require certain information to transport and deliver your order.

We may share information such as:

• Recipient name
• Delivery address
• Telephone number and/or email where required for delivery
• Shipment value and product information required for customs
• Tracking and customs documentation

We share only the information reasonably required to create the shipment, satisfy customs or carrier requirements, provide tracking, and complete delivery.

Cookies & Similar Technologies

Cookies are small files or identifiers stored on or associated with your browser or device. We may use cookies and similar technologies to operate the website and understand how it is used.

Types of cookies may include:

Essential cookies may be necessary for the website to function. Non-essential cookies may be subject to consent or opt-out requirements depending on your location and the technologies enabled on the site.

You may also control certain cookies through your browser settings. Disabling essential cookies may prevent some website or checkout functions from working correctly.

Analytics & Website Improvement

We may use analytics or site-improvement tools to understand how visitors use the website and where we can improve the customer experience.

Depending on the tools enabled, this may include aggregated or device-level information about:

• Number of visits and visitors
• Pages viewed
• Time spent on pages
• Navigation paths
• Entry and exit pages
• Clicks or interaction patterns
• General device, browser, and technical information
• Checkout or conversion performance

Where required, non-essential analytics technologies will be used subject to the consent choices available to you.

Marketing & Communications

We may send transactional communications necessary to provide our services, such as order confirmations, payment notices, shipping updates, account notices, or responses to support requests.

Marketing emails or similar promotional communications will be sent only where permitted by applicable law and where any required consent or other lawful basis is in place.

You can unsubscribe from marketing emails by using the unsubscribe option included in the communication. Unsubscribing from marketing does not prevent us from sending necessary service or order-related messages.

When We Share Personal Information

We do not share personal information simply because another business wants access to it. We may share information where reasonably necessary with service providers that help us operate the website and fulfill customer orders.

Examples may include:

• Website hosting and infrastructure providers
• E-commerce and website service providers
• Payment processors
• Delivery and logistics partners
• Customs, postal, and shipping-service providers
• Email or communication providers
• Analytics, security, fraud-prevention, or technical service providers
• Professional advisers such as accountants or legal advisers where necessary
• Tax, customs, regulatory, or government authorities where legally required

We may also disclose information where required by law, legal process, regulatory obligation, or where reasonably necessary to protect the rights, safety, property, or security of The Lilith Nails, our customers, or others.

International Data Transfers

The Lilith Nails operates from Vietnam and serves customers internationally. As a result, personal information may be processed in more than one country.

For example, order information may be processed in Vietnam while payment, hosting, analytics, or delivery providers may process information in other countries depending on their infrastructure and the destination of your order.

Where international data-transfer rules apply, we will use appropriate contractual, legal, technical, or organizational safeguards as required by applicable law.

How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including order fulfillment, customer support, accounting, tax, customs, fraud prevention, dispute handling, warranty or claim history, and other legal or regulatory obligations.

Different categories of information may have different retention periods. When information is no longer reasonably required, we may delete, anonymize, or otherwise dispose of it in accordance with applicable requirements.

How We Protect Information

We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss.

These measures may include access controls, secure connections, account protections, software updates, restricted administrative access, and the use of reputable service providers.

Your Privacy Rights

Depending on where you live and the law that applies, you may have rights relating to your personal information.

These may include the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of certain personal information
• Object to or restrict certain processing
• Withdraw consent where processing is based on consent
• Request portability of certain information where applicable
• Opt out of marketing communications
• Make a complaint to an applicable privacy or data-protection authority

These rights are not absolute. For example, we may need to retain certain order, tax, accounting, fraud-prevention, customs, or legal records even after a deletion request.

To make a privacy-related request, please use our Contact Us page.

Children's Privacy

Our website and products are intended for general retail customers and are not designed for the purpose of knowingly collecting personal information from children who are not legally able to provide the required consent or enter into a purchase under applicable law.

If we become aware that personal information has been provided in circumstances where parental or guardian authorization is legally required and has not been obtained, we may take appropriate steps to delete or restrict that information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, technologies, service providers, legal obligations, or privacy practices.

The version published on this website will be the current version. Where a change materially affects how we handle personal information, we will take any additional notice or consent steps required by applicable law.